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AXA insurance

Emergencies and claims 24/7
1 800 268-8865

Welcome to AXA Canada

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1 877 392-6323
  • After-hours Emergencies
    1 877 392-6323
Why Choose AXA

AXA has a broad range of products and services for you and your family.

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AXA's AdvantagesAXA's Satisfaction Guarantee

Satisfaction guaranteed or premium refunded

At AXA, claim settlement goes hand in hand with satisfaction. And since actions speak louder than words, we offer you AXA's Satisfaction Guarantee1 applicable to the settlement of a claim covered by your personal car insurance policy.

To ensure your full satisfaction, we have defined three service criteria that we are committed to meeting:

Available

We will answer your call promptly and with all due care whenever you need us.

Attentive

We will handle your file with courtesy, respect and awareness of your personal situation.

Reliable

We will provide a replacement vehicle when you leave your damaged vehicle in one of AXA's Advantage Network repair shops.

If we fail to fulfil any of these commitments, we will refund you the equivalent of the insurance premium you paid for the vehicle involved in the accident or incident. This amount is limited to the premium paid for the current year, up to $1,000.1

AXA's Satisfaction Guarantee is the best way to prove that you were right to place your trust in us!

Plus... Take advantage of our winning combination: free inspection and discount repairs.

To submit a Satisfaction Guarantee claim, consult the wording in your automobile insurance policy or call your insurance broker.

Contact a professional

To obtain an insurance policy or get more information, please contact an AXA broker.

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1 Conditions/Exclusions

AXA's Satisfaction Guarantee applies only to:

  • private passenger vehicles.
  • accidents or other incidents occurring in Quebec.

AXA's Satisfaction Guarantee does not apply if:

  • the accident or incident occurred prior to March 15, 2010.
  • the claim settlement requires an investigation because you may have failed to fulfil your obligations.
  • a climate-related natural disaster or an emergency situation is involved.
  • compensation is refused due to an exclusion stipulated in the policy.
  • the amounts we have paid you are contested.
Find a Broker
or Advisor

Let us help you find expert help in your area.

Get a quote
by phone
1 877 730-2292

Monday to Friday from 9am to 8pm

Did you know?

The perfect pair!

Purchase your auto insurance and your home insurance policies from AXA and enjoy fantastic benefits and great savings!

Don't tease the thieves

Things like cameras, laptops, and electronic devices are easy to sell. Left in plain site in your vehicle, they are very attractive to thieves. Avoid carrying valuable items in your vehicle and leaving them in plain sight. If you must carry valuable items, make sure they are well hidden before you leave home. Don't wait until you have to leave your vehicle before hiding them. Thieves are very observant.

Reduce your auto insurance premium

Different factors influence your auto insurance premium. Your driving record affects your insurance premium. Being a careful driver, equipping your vehicle with an anti-theft system and increasing your deductible can all help to reduce your insurance premium.

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